Terms of Service

Mate provides online social networking service. This agreement includes Mate’s policy for acceptable use of the Mate services and content posted on the Mate website and app, your rights, obligations and restrictions regarding your use of the Mate services and Mate’s Terms of Service. In order to participate in certain services provided by Mate, you (the user) may be notified that you are required to download software or content and/or agree to additional terms and conditions. Mate hereby specifically reminds you to carefully read these Terms of Service (hereinafter referred to as the "agreement") and all the schedules hereof, to ensure that you fully understand all provisions of the agreement before you register yourself as a user. The additional terms and conditions applicable to the services provided by Mate in which you choose to participate, those are hereby incorporated into this agreement. You may receive a copy of this agreement by emailing us at: support@mate.sg, Subject: Terms of Use Agreement.

Mate may modify this agreement from time to time and such modification shall be effective upon being posted on Mate’s official website. You agree to be bound to any changes to this agreement when you use the services provided by Mate after any such modification is posted. It is therefore important for you to review this agreement regularly and ensure you are updated as to any changes. Mate reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to all or any part of the Mate Services at any time, for any or no reason, with or without prior notice, and without liability. Mate exclusively reserves the right to remove your profile and/or restrict, suspend, or terminate your access to any part of Mate services if Mate determines, in its sole discretion, that you pose a threat to Mate and/or it’s members. Mate also reserves the right to change, alter or remove part of or all your added personal information. With Mate.sg using URL’s as links to members personal profiles, Mate reserves the right to alter or remove this at any time without further notification.

Mate may contain inaccurate, inappropriate, offensive or sexually explicit information or any information prohibited under Section 7 of this Agreement (posted by any members of Mate, for instance, in their profiles), and Mate assumes no responsibility or liability for.

1. Eligibility

To create an account on Mate, you must provide us with at least your name, email address and/or mobile number, and a password and agree to Mate’s user agreement, which governs how Mate treats your information. You may provide additional information during the registration flow (for example, your gender, age, job title, company, hobbies and etc.) to create your profile and to receive more customized services on Mate.

In order to enable a few features on Mate, you may use Mate’s address book or ‘contacts’ importer (or other similar features) to upload your phone address book into Mate’s services. Any information that you upload or sync with Mate’s services is covered by the user agreement. You can remove your address book and any other synced information at any time. By using Mate’s services, you agree that Mate may collect, use and share your information in accordance with Mate’s Terms of Service, as revised from time to time. By continuing to use Mate’s services after any changes to this Terms of Service, with or without notice from us, you agree to the revised Terms of Service. By using the Mate services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older and reached the age of adulthood under your national laws; and (d) your use of the services provided by Mate does not violate any applicable law or regulation. Your profile may be deleted and your membership may be terminated without warning, if Mate believes that you are under 18 years of age or fail to reach the age of adulthood under your national laws. In providing the services, Mate collects, stores and uses the following information related to you:

1. information made available to Mate by you when you create an account or use services provided by Mate, such as your name, telephone number, email address and credit card details;

2. information made available by you while using services provided by Mate, including information shared by you with others through services provided by Mate and information you store using services provided by Mate;

3. Shared information made available by others using services provided by Mate about you, such as information contained in posts made by them and information exchanged between you and others using services provided by Mate; and

4. information collected by Mate as you use services, such as certain Location Data, Log Data and public information.

In providing services, Mate collects, stores and uses the ‘Location Data’. Location Data is information that is collected regarding your location (when you use a location-enabled service), including:

1. the location of your device when you use services provided by Mate, such as from the GPS, Wi-Fi, compass, accelerometer or other sensors in your device;

2. the IP address of the device or internet service you use to access services provided by Mate,

3. other information made available by you or others that gives an indication as to where you are or have been located, such as account information that indicates where you are located and shared information posted by you or others indicating your location, such as any geotag information that is embedded in any photos made available by you to Mate; and

4. if you have provided Mate with your location data previously and would like us to delete such existing location data, you may be able to do so via services provided by Mate.

Mate collects, stores and uses "Log Data", which is technical information automatically collected by Mate during use of services provided by Mate, whether through the use of cookies (as explained in more detail in the Cookies Policy) or otherwise, including:

1. technical information such as your mobile carrier, configuration information made available by your web browser or other programs you use to access services provided by Mate, your IP address and your device’s version and identification number,

2. information about what you have searched for and looked at while using services provided by Mate, such as web search terms used, social media profiles visited and details of other information and content accessed or requested by you in using services provided by Mate;

3. information about apps and softwares used by you,

4. information about communications by you while using services provided by Mate, such as the people you’ve communicated with and the time, data and duration of your communications; and

5. metadata, which means information related to items you have made available through services provided by Mate, such as the date, time or location that a shared photograph or video was taken or posted.

This agreement shall remain in full force and effect while you use the services provided by Mate by registering as a member. You may terminate your membership at any time, for any reason, by following the instructions on the member’s account settings page. Mate may terminate your membership at any time, without warning. Even after membership is terminated, this agreement will remain in effect, including sections 5-17.

2. Privacy of Personal Information

Other than as permitted under this Terms of Service or as otherwise consented to by you, Mate will not transfer your personal information to any other third parties for any purposes. Mate and its affiliate companies may share your personal information within its group of companies and with joint venture partners and third party service providers, contractors and agents (such as communication service providers who send emails or push notifications on Mate’s behalf, mapping services providers who assist Mate and you with location data, analytics partners who assist Mate’s business, and advertising partners on services provided by Mate). In addition, Mate may allow such third parties to collect your personal information across services provided by Mate. In each case, Mate permits sharing and/or collection for the purposes of: (i) providing Mate’s services to you; (ii) assisting Mate in carrying out the purposes set out under the “How we use your information” section above; (iii) carrying out Mate’s obligations and enforcing Mate’s rights under the Terms of Service; and/or (iv) Mate’s business, including making Mate improve its services. These third parties may be located, and use and store your Personal Information, outside of jurisdiction for these purposes. Where Mate permits any third parties to collect and use your personal information in accordance with the above paragraph, Mate will make reasonable efforts to ensure that such third parties only use your personal information: (i) in compliance with Mate’s Terms of service; and (ii) subject to any other instructions given to them, including any appropriate confidentiality and security measures that are implemented by Mate.

You agree that Mate or its affiliate companies may be required to retain, preserve or disclose your personal information: (i) in order to comply with applicable laws or regulations; (ii) in order to comply with a court order, subpoena or other legal process; (iii) in response to a request by a government authority, law enforcement agency or similar body (whether situated in your jurisdiction or elsewhere); or (iv) where Mate believes it is reasonably necessary to comply with applicable laws or regulations. You also agree that Mate or its affiliate companies may need to disclose your personal information in order to enforce the Terms of service or to, protect Mate’s rights, property or safety, or the rights, property or safety of Mate’s affiliate companies or other members of services provided by Mate.

3. Password

When you sign up to become a member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another member at any time or to disclose your password to any third party. You agree to notify Mate via support@mate.sg immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

4. Non-commercial Use by Members

The services provided by Mate are for the personal use of members only, and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Mate. Illegal and/or unauthorized use of the services provided by Mate, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to the Mate website is prohibited. Commercial advertisements, affiliate links, and other forms of solicitation may be removed from member profiles without notice and may result in termination of membership privileges. Appropriate legal action will be taken for any illegal or unauthorized use of the services provided by Mate.

5. Proprietary Rights in Content on Mate

1. By displaying or publishing (posting) any content on or through the services provided by Mate, you hereby grant to Mate a limited license to use, modify, publicly perform, publicly display, reproduce, and distribute such content solely on and through the services provided by Mate.

2. You represent and warrant that: (i) you own the content posted by you on or through the services provided by Mate or otherwise have the right to grant the license set forth in this section, and (ii) the posting of content by you on or through the services provided by Mate does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any content posted by you to or through the services provided by Mate.

3. The services provided by Mate contain content generated by Mate which is protected by copyright, trademark, patent, trade secret and other laws, and Mate owns and retains all rights in the content generated by Mate and the services provided by Mate. Mate hereby grants you a limited, revocable, non-sub-licensable license to reproduce and display the content generated by Mate (excluding any software code) solely for your personal use in connection with viewing the Mate website and using the services provided by Mate. Any liability raising from your inappropriate use of Mate’s content shall be borne by you.

4. The services provided by Mate contain content of members and other Mate licensors. Except for content posted by you, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the services provided by Mate.

6. Content Posted

1. Mate may delete any content that in the sole judgment of Mate violates this agreement or which may be offensive, illegal or violate the rights, harm, or threaten the safety of any person. Mate assumes no responsibility for monitoring the services provided by Mate for inappropriate content or conduct. If at any time Mate chooses, in its sole discretion, to monitor the services provided by Mate, Mate nonetheless assumes no responsibility for the content, no obligation to modify or remove any inappropriate content, and no responsibility for the conduct of the user submitting any such content.

2. You are solely responsible for the content that you post on or through any of the services provided by Mate, and any material or information that you transmit to other members and for your interactions with other members. Mate does not endorse and has no control over the content. Content is not necessarily reviewed by Mate prior to posting and does not necessarily reflect the opinions or policies of Mate. Mate makes no warranties, express or implied, as to the content or to the accuracy and reliability of the content or any material or information that you transmit to other members.

7. Content/Activity Prohibited

The following is a partial list of the kind of content that is illegal or prohibited to post on or through the services provided by Mate. Mate reserves the right to investigate and take appropriate legal action against anyone who, in Mate’s sole discretion, violates this provision, including without limitation, removing the offending communication from the services provided by Mate, terminating the membership of such violators and filing a lawsuit for Mate’s loss, if any, caused thereby. Prohibited content includes, but is not limited to content that, in the sole discretion of Mate:

1. promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

2. violates any patents;

3. harasses or advocates harassment of another person;

4. exploits people in a sexual or violent manner;

5. contains nudity, violence, or offensive subject matter or contains a link to an adult website;

6. solicits personal information from anyone under 18;

7. provides any telephone numbers, street addresses, last names, URLs or email addresses;

8. promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

9. promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

10. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming” or “spamming”;

11. contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);

12. promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;

13. solicits passwords or personal identifying information for commercial or unlawful purposes from other members;

14. involves commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;

15. includes a photograph of another person that you have posted without that person’s consent; or

16. uses sexually suggestive imagery or any other unfair, misleading or deceptive content intended to draw traffic to the profile such as pictures of celebrities.

The following is a partial list of the kind of activities that are illegal or prohibited on the Mate platform and through your use of the services provided by Mate. Mate reserves the right to investigate and take appropriate legal action against anyone who, in Mate’s sole discretion, violates this provision, including without limitation, reporting them to law enforcement authorities. Prohibited activities include, but is not limited to:

1. criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, sending of malicious or harmful files, copyright infringement, patent infringement, or theft of trade secrets;

2. advertising to, or solicitation of, any member to buy or sell any products or services through the use of services provided by Mate, transmission of any chain letters or junk email to other members. It is also a violation of these rules to use any information obtained from the services provided by Mate in order to contact, advertise to, solicit, or sell to any member without their prior explicit consent. In order to protect our members from such advertising or solicitation, Mate reserves the right to restrict the number of emails which a member may send to other members in any 24-hour period to a number which Mate deems appropriate in its sole discretion. If this agreement is breached and unsolicited bulk email, instant messages or other unsolicited communications of any kind through the use of Mate services is propagated, it is to be acknowledged that it will have caused substantial harm to Mate, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay Mate us$50 for each such unsolicited email or other unsolicited communication you send through the use of Mate services. Provided that the amount is not sufficient to cover Mate's losses, you shall be liable for the difference;

3. covering or obscuring the banner advertisements on your personal profile page, or any Mate page via HTML/CSS or any other means;

4. any automated use of the system, such as using scripts to add friends or send comments or messages;

5. interfering with, disrupting, or creating an undue burden on the services provided by Mate or the networks or services connected to the services provided by Mate;

6. attempting to impersonate another member or person;

7. for band profiles, copying the code for your Mate player and embedding it into other profiles or asking other members to embed it into their profiles;

8. using the account, username, or password of another member at any time or disclosing your password to any third party or permitting any third party to access your account;

9. selling or otherwise transferring your profile;

10. using any information obtained from the services provided by Mate in order to harass, abuse, or harm another person;

11. isplaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the services provided by Mate on behalf of that person, such as placing commercial content on your profile, posting blogs or bulletins with a commercial purpose, selecting a profile with a commercial purpose as one of your ‘Top 8’ friends, or sending private messages with a commercial purpose; or

12. using the services provided by Mate in a manner inconsistent with any and all applicable laws and regulations.

8. Copyright Policy

You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. According to Mate’s policies, this would lead to termination of your membership privileges of if you repeatedly infringe the copyrights of others upon receipt of proper notification to Mate by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Mate Services in a way that constitutes copyright infringement, please provide the following information by sending it to support@mate.sg: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the services provided by Mate; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement made by you, under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

9. Member Disputes

You are solely responsible for your interactions with other members of Mate. Mate reserves the right, but has no obligation, to monitor disputes between you and other members.

10. Privacy

Use of the services provided by Mate is also governed by Mate’s Privacy Policy, which is incorporated into this agreement by this reference.

11. Use of Paid Functions

A few of the value-added services of Mate (Mate Premium) are for paid use and you need to purchase any paid value-added service by choosing, purchasing and making payment for the same on the page for purchasing the corresponding service. Mate may offer products and services for purchase (“in app purchases”) through iTunes, Google Play, carrier billing, Mate direct billing or other payment platforms authorized by Mate. When making a purchase, you should confirm the category, quantity, duration, automatic renewal term (if optional), etc., of the service to be purchased according to your actual requirements. By making the payment, the same will be confirmed, and you may not request a modification or refund in the absence of just causes specified by law or the Agreement.

After purchasing Mate Premium, you may view the user who liked you, give unlimited Likes every day, and have access to other exclusive functions in addition to the functions for ordinary registered users of Mate, and the specific functions shall be subject to the description on the purchase and use page. After completing the registration procedures and paying for corresponding service through the payment method provided by the Mate platform, the user of Mate may use the service of Mate Premium. Mate Premium shall not be rented, lent, transferred or licensed to any third party for use upon purchase or be activated for yourself or any other person for profit, operation and other non-personal uses.

If you purchase an auto-recurring periodic subscription, your Payment Method will continue to be billed until you cancel the subscription. If you have purchased the value-added service at the unadjusted rates, you will not be affected by the possible price adjustment in the period of validity of the value-added service purchased, and you do not need to pay extra money; however, that you are required to make the payment at the latest list price on the purchase page during next purchase or auto-renewal. If you do not wish your subscription to renew automatically, you may follow the guidelines and steps in [Help - How do I cancel automatic renewal?]. If you fail to cancel auto-renewal at least 24 hours prior to the end of the subscription period, you will be deemed to accept that Mate continues to make the charge in accordance with the agreement and by the auto-renewal cycle you choose. If you stop using Mate within the period of validity of the value-added service, Mate shall not be responsible for refunding the corresponding service fee for the remaining period. Deleting your account on Mate or deleting the Mate application from your device would not cancel your subscription.

If you request an invoice after purchasing any paid feature of Mate, Mate will be responsible for issuing the VAT invoice for the current year in which you request the same with the VAT borne by you and the transportation costs, courier charges and other expenses, if any, shall be borne by you.

12. Disclaimers

Mate is not responsible for any incorrect or inaccurate content posted on the Mate website or in connection with the services provided by Mate, whether caused by members of Mate or by any of the equipment or programming associated with or utilized in the services provided by Mate. Profiles created and posted by members on the Mate website may contain links to other websites. Mate is not responsible for the content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by Mate. Inclusion of any linked website on the services provided by Mate does not imply approval or endorsement of the linked website by Mate. When you access these third-party sites, you do so at your own risk. Mate takes no responsibility for third party advertisements which are posted on this Mate Website or through the services provided by Mate, nor does it take any responsibility for the goods or services provided by its advertisers. Mate is not responsible for the conduct, whether online or offline, of any user of the Mate services. Mate assumes no responsibility for any error, Matession, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication between members. Mate is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the services provided by Mate or combination thereof, including any injury or damage to Users or to any person’s computer related to or resulting from participation or downloading materials in connection with the services provided by Mate. Under no circumstances shall Mate be responsible for any loss or damage, including personal injury or death, resulting from use of the services provided by Mate, attendance at an event organized or sponsored by Mate, from any content posted on or through the services provided by Mate, or from the conduct of any members of Mate, whether online or offline. The services provided by Mate are provided “AS-IS” and as available and Mate expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Mate cannot guarantee and does not prMatese any specific results from use of the services provided by Mate.

13. Limitation on Liability

In no event shall Mate be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit damages arising from your use of the services, even if Mate has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, Mate’s liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Mate for the services provided by Mate during the term of membership. Mate shall not be liable to any damages or losses caused by your or a third party’s actions or Omissions, including but not limited to infringement, such as payment service or internet access service by any third party.

14. Disputes

If there is any dispute about or involving the services provided by Mate, you agree that the dispute shall be governed by the laws of Hong Kong, without regard to conflict of law provisions. Either Mate or you may demand that any dispute between Mate and you about or involving the services provided by Mate must be settled by arbitration utilizing the dispute resolution procedures of Hong Kong, provided that the foregoing shall not prevent Mate from seeking injunctive relief in a court of competent jurisdiction. The award of arbitration shall be final and binding on Mate and you.

15. Indemnity

You agree to indemnify and hold Mate, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the services provided by Mate in violation of this agreement and/or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above and/or if any content that you post on the Mate website or through the services provided by Mate causing Mate to be liable to another.

16. Other

This Agreement is accepted upon your use of the Mate website, or software, or any of the services provided by Mate and is further affirmed by you becoming a member. This agreement constitutes the entire agreement between you and Mate regarding the use of the services provided by Mate. The failure of Mate to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this agreement are for convenience only and have no legal or contractual effect. This agreement operates to the fullest extent permissible by law. If any provision of this agreement is unlawful, void or unenforceable, that provision is deemed severable from this agreement and does not affect the validity and enforceability of any remaining provisions. The copyright of this Terms of Use shall belong to Mate, and Mate reserves the right of interpretation and amendment hereof. Please contact us at: support@mate.sg with any questions regarding this agreement.